Privacy Policy

Effective date: November 9, 2026

Keys of Life Foundation (“Keys of Life,” “we,” “us”) is a 501(c)(3) nonprofit organization based in North Chesterfield, Virginia. This policy explains what information we collect through keysoflifefoundation.org, how we use it, and the choices you have. If you have any questions, email us at contact@keysoflifefoundation.org.

If you are in crisis

This website and its forms are not monitored around the clock. If you or someone else is in immediate danger, call 911. For free, confidential support at any time, call or text 988 (Suicide & Crisis Lifeline).

Information you give us

We collect the information you choose to send us through this website:

• Requests for help: your first name, a phone number or email address, the kind of help you are looking for, the best time to reach you, whether we may leave a voicemail or text, and anything else you decide to tell us.
• Contact messages: your name, email address, phone number (optional), the reason you are contacting us, and your message.
• Volunteer sign-ups: your name, email address, phone number (optional), how you would like to help, your availability, and any notes you add.
• Donations of goods: your name, email address, phone number (optional), and details of what you plan to give.
• Financial gifts: your name, email address, billing details and gift amount. Card payments are handled by our payment processor. We do not store full card numbers on this website.
• Newsletter: your email address, if you sign up for updates.

You only ever need to share what you are comfortable sharing.

Information collected automatically

• Technical information: like most websites, our hosting and security tools record details such as your IP address, browser type, the pages requested and the date and time. We use this to keep the site running and to protect it from misuse.
• Cookies: we use cookies that are needed for the site to work and to remember your cookie choices. You can review or change your choices at any time using the cookie icon at the bottom of each page. We do not currently use advertising or analytics trackers on this website.
• Services from other companies: some features are provided by third parties, including Google reCAPTCHA (which protects our forms from spam and is subject to Google’s Privacy Policy and Terms of Service), Google Fonts, and embedded video from Vimeo. When these load, the provider may receive your IP address and information about your browser.

How we use your information

• To respond to your request and connect you with our programs or trusted partners
• To coordinate volunteers and donated goods
• To process gifts and send donation receipts
• To send updates you have asked to receive
• To protect the website from spam and abuse
• To meet our legal, tax and reporting obligations

If you reach out for help

We know that asking for help takes trust. What you share when you ask for help is seen only by the people at Keys of Life who need it to respond to you. We do not share it outside the organization without your permission, unless we are required to by law or believe it is necessary to protect someone from serious harm. If we think a partner organization could help you, we will talk with you first.

Please keep in mind that no website form or email is perfectly secure. If you would rather not put something in writing, you are welcome to leave it out and tell us when we talk.

Donor privacy

We do not sell, rent or trade the personal information of our donors or supporters.

Who we share information with

We do not sell personal information. We share it only with service providers that help us run this website and our programs, such as website hosting, form and email delivery, payment processing and spam protection, and only so they can perform those services for us. We may also disclose information when the law requires it.

How long we keep information

We keep information for as long as we need it for the purposes described above, or for as long as the law requires (for example, records of donations). You can ask us to delete your information at any time, and we will do so unless we are required to keep it.

Security

This website uses encryption (HTTPS), and we limit access to personal information to the people who need it. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them online. If you believe a child has sent us information, please contact us so we can remove it.

Your choices

You can ask to see, correct or delete the information we hold about you, or ask us to stop contacting you, by emailing contact@keysoflifefoundation.org. You can unsubscribe from our emails at any time.

Links to other websites

Our website links to other organizations, such as the 988 Lifeline. Those websites have their own privacy policies, and we are not responsible for their practices.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

Keys of Life Foundation
North Chesterfield, VA 23237
contact@keysoflifefoundation.org